Locations we service

Patricia Barnes

Verified

The service from Instant Car Fix was outstanding. The mechanic arrived right on schedule and spent time inspecting the issue before beginning any work. He talked me through the problem and gave honest, clear explanations. The repair was done carefully, and he double-checked everything before leaving. I love the convenience of having repairs done at home. It saved me so much time and stress. I will definitely use them again

Steven Tammen

Verified

Short version: I liked my experience, and would use this service again. But I think this service might be expensive compared to other options due to how it does things, so if that's important to you, maybe look elsewhere. Long version: I had an issue with one of the car battery terminals that bricked my car. (The bit crimped on to the wire sheared off the terminal somehow = battery was completely disconnected from the wire). I didn't want to pay to tow it since it seemed like a simple-ish fix, but also didn't want to do the work myself because Not My Thing. (Believe me). Enter the idea of mobile mechanics. I had a question about what action/category to select when setting up an appointment, so I called the contact/support number from the website. Got connected in a few seconds, spoke with someone, and they had me send a picture via email. I waited a bit, and then I called back. They then verified which thing I should select when setting up the appointment. Fast forward to the next day (doesn't seem like same-day was an option, but next-day was good enough for me), and I got an automated text a bit before the mechanic showed up, and then also when he arrived. When the mechanic came, we talked for a bit, and he did the thing. In chatting with him, I learned a bit more about how the platform works. Seems like mechanics in an area can use the app to pick up work, kind of like Uber drivers can take rides, I guess (?). Or something like that. So it scales. At any rate, he did the work, we took before/after pictures, made sure everything was good (turned on the car), and then that was that. After he submitted the work package thing on the platform's mechanic app and drove off, I got a phone call from the office people within like 2 minutes asking how things went and if I had any feedback/concerns. I was impressed with the automated systems for booking, updating you when the mechanic is about to arrive/has arrived, and submitting evidence of the completion of the work via the platform's mechanic app (e.g., the before/after photos show up on the automated receipt). I like that this is a well-designed platform, not just a one-man show sort of thing. It led to a very convenient user experience. It made my software-developer brain happy. The customer service was also good (like the call to confirm things went well, and them helping me with my initial question). I didn't get routed around phone menus or have to sit on hold. Only downside is the price. It seems to be fixed (rather than depending on what parts the mechanic actually buys/how long things actually take). So there was a parts charge and a labor charge, and those were fixed/static. Pros: you know how much it will cost upfront. That's pretty useful. Cons: for my particular situation, this was probably like $70 more expensive than it needed to be, because of the inflexibility of this setup. So you might end up overcharged for things. Google-fu told me the specific thing I was paying for was probably $10 for parts and 20 minutes of labor or so. I still paid more than $150 for it. (But hey, I didn't have to do it myself, so no chance of me messing it up. Which was sort of the whole point). Even so, I'd probably still use this service again. I just think this is probably not the cheapest option, if that is something important to you.

Jerry Fuller

Verified

The tech was a nice knowledgeable guy,who taught me something I really didnt know,,other techs didnt tell me in those terms about the issue he was there to repair,,and he could have did the repair anyway,,I wouldn't have known the difference,,but instead he gave my car a diagnosis and showed me the real problem,,which was cheaper than the original problem i thought I had,I choose not to get it done at that time,cause it did take a while longer than I liked,,because by the time the tech got to my house,,I was really pressed for time for a prior engagement, but I'll get in touch with them again in the future✌🏿

jerome legions

Verified

Jeff was the mechanic who arrived to fix the steering lever bushing. He was very pleasant to work with. He explained and presented the issues he found which assured me that the problem that I suspected was the actual issue which kept me informed. He explaned the process and then fixed the problem. I had called other mobile repair services but none would follow up. Glad that I called Instant Car Fix. After booking the service I was a little concerned, the customer service was excellent and Jeff was outstanding. This call saved me a tow fee.

Larry Poon

Verified

My hybride car battery was dead after back from the two weeks vacation. Originally I was help by my neighbor’s car to jump start my car. I saw my info center screen flashing couple times eventually turn blank and the battery stop charging and looks dead. I was completely lost what’s going on and worried other potential issues…! Hence, I was calling my friends and mechanic for help. They all said that the hybrid electric system different from traditional combustion engine car. They have no knowledge on new model hybrids car battery system. Recommend me to bring back to the dealer. The problem is my car cannot move. Hence I google around and find the Instant Car Fix Inc. it can send certified mechanic to my house. That’s perfect fit on my case. I call them immediately, originally I was hesitating, but better than call the toll truck to toll my car back to the dealer. The company quickly send a very professional experienced mechanic to my house within 5 min. He start up my car and inspected my car battery condition plus diagnose my car other area to make sure no other issues. The mechanic so professional and very patiently to listern your descriptions of your car problem before starting the diagnosis your car issue. I highly recommend for anyone who has the car issue and the car cannot move, don’t hesitate to call the Instant Car Fix Inc. immediately.