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What Our Customers Are Saying

All Review
All
4.3 Reviews
Google
Google
4.5 Reviews
Facebook
Facebook
3.9 Reviews
Star Star Star Star Star

Short version: I liked my experience, and would use this service again. But I think this service might be expensive compared to other options due to how it does things, so if that's important to you, maybe look elsewhere. Long version: I had an issue with one of the car battery terminals that bricked my car. (The bit crimped on to the wire sheared off the terminal somehow = battery was completely disconnected from the wire). I didn't want to pay to tow it since it seemed like a simple-ish fix, but also didn't want to do the work myself because Not My Thing. (Believe me). Enter the idea of mobile mechanics. I had a question about what action/category to select when setting up an appointment, so I called the contact/support number from the website. Got connected in a few seconds, spoke with someone, and they had me send a picture via email. I waited a bit, and then I called back. They then verified which thing I should select when setting up the appointment. Fast forward to the next day (doesn't seem like same-day was an option, but next-day was good enough for me), and I got an automated text a bit before the mechanic showed up, and then also when he arrived. When the mechanic came, we talked for a bit, and he did the thing. In chatting with him, I learned a bit more about how the platform works. Seems like mechanics in an area can use the app to pick up work, kind of like Uber drivers can take rides, I guess (?). Or something like that. So it scales. At any rate, he did the work, we took before/after pictures, made sure everything was good (turned on the car), and then that was that. After he submitted the work package thing on the platform's mechanic app and drove off, I got a phone call from the office people within like 2 minutes asking how things went and if I had any feedback/concerns. I was impressed with the automated systems for booking, updating you when the mechanic is about to arrive/has arrived, and submitting evidence of the completion of the work via the platform's mechanic app (e.g., the before/after photos show up on the automated receipt). I like that this is a well-designed platform, not just a one-man show sort of thing. It led to a very convenient user experience. It made my software-developer brain happy. The customer service was also good (like the call to confirm things went well, and them helping me with my initial question). I didn't get routed around phone menus or have to sit on hold. Only downside is the price. It seems to be fixed (rather than depending on what parts the mechanic actually buys/how long things actually take). So there was a parts charge and a labor charge, and those were fixed/static. Pros: you know how much it will cost upfront. That's pretty useful. Cons: for my particular situation, this was probably like $70 more expensive than it needed to be, because of the inflexibility of this setup. So you might end up overcharged for things. Google-fu told me the specific thing I was paying for was probably $10 for parts and 20 minutes of labor or so. I still paid more than $150 for it. (But hey, I didn't have to do it myself, so no chance of me messing it up. Which was sort of the whole point). Even so, I'd probably still use this service again. I just think this is probably not the cheapest option, if that is something important to you.

Star Star Star Star Star

I live out of state and called Instant Car Fox to do a pre purchase inspection on a car I was looking at buying. The scheduling online was so easy and they sent a mechanic out within the hour, who texted me updates throughout the inspection and called me after to discuss and answer my questions. Very professional, fast, service!

Star Star Star Star Star

Instant Car Fix saved me big time. I had a coolant issue, and the temperature gauge was rising dangerously. I was worried about the cost and hassle of getting it towed to a shop, but Instant Car Fix made it so simple. The mechanic arrived on time, explained everything clearly, and fixed it for a fraction of what the dealership quoted me. I’ll definitely use them again!

Star Star Star Star Star

Instant Car Fix did a wonderful job. The mechanic arrived as scheduled, checked everything carefully, and made sure I understood the repair details. He didn’t rush through the work and made sure everything was functioning perfectly before leaving. The whole process felt convenient and professional. I’m very satisfied with their service and would definitely call them again.

Star Star Star Star Star

When my car wouldn't start in my garage, I scheduled an appointment with Instant Car Fix to have my battery replaced. On the day of my appointment, Rashad called me to inform me that my vehicle has a non-serviceable battery and instructed me to have my vehicle serviced at the car dealership. When I told him I couldn't get the vehicle to the dealership because the battery was dead, he told me about a battery reset button in my vehicle that would provide an auxiliary charge to the battery that would enable me to start my car. It did, and I was able to drive my vehicle to the dealership for service! Rashad then assured me that the fee I paid for a battery replacement would be fully refunded. The staff at Instant Car Fix truly deserves all of the 5-Star reviews they've received - the service they provide is outstanding!

Star Star Star Star Star

Great service from start to finish. Quick response and their willingness to work with the customer was exceptional. The scheduling process was easy. Sergio (mechanic) was very thorough, honest, knowledgeable and very profesional. I Would highly request him for future work and recommend Instant Car Fix services.

Star Star Star Star Star

Just got an oil change done - amazing experience- didn’t have to go anywhere , watched the guy put in full 5 quarts of branded synthetic oil in front of my eyes. Signup and appointment setup was fluid too.

Star Star Star Star Star

I had a really positive experience with Instant Car Fix. The mechanic arrived right on time and took a careful look at my car before doing anything. He explained the issue clearly and answered all my questions without rushing. The repair was done neatly and professionally, and he made sure everything was working properly before leaving. Having the service done at home saved me so much time. This kind of convenience and care really stands out.

Star Star Star Star Star

We just used Instant Car Fix for the first time & couldn’t be happier. Cedric was our mechanic & was polite, professional & did a fantastic job replacing brake pads on my Kia. Will for sure be using again in the future! Thank you Cedric!!

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Cars we service

Acura car

Acura

BMW car

BMW

Chevrolet car

Chevrolet

Daewoo car

Daewoo

Dodge car

Dodge

Ford car

Ford

Geo car

Geo

Honda car

Honda

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Hyundai

Kia car

Kia

Land Rover car

Land Rover

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Mercury

Saturn car

Saturn

Smart car

Smart

Tesla car

Tesla

Toyota car

Toyota

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