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What Our Customers Are Saying

All Review
All
4.3 Reviews
Google
Google
4.5 Reviews
Facebook
Facebook
3.9 Reviews
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Instant Car Fix delivered great service. The mechanic checked my car carefully, explained the issue without confusing me, and fixed everything right at my house. He double-checked his work and made sure everything was running smoothly before leaving. The whole process was simple, clear, and stress-free. I appreciate how professional and honest the service felt. A solid 5 stars.

Star Star Star Star Star

Amazing service!! Thank you! My elderly mom lives in another state and was in dire need of a battery swap. She had the new battery but it was so heavy she could not lift the old out to replace the new herself. They came out promptly and swapped it out. She is ecstatic now she has her car back after going for months with no transportation. The only thing I think might make the service better would be to offer a senior discount. Otherwise I highly recommend.

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I got a quote for my BMW 3281 oil valve gasket replacement online and the quote was lower than the usual mechanic I use. They showed up at my house within a few days and had all the tools and parts necessary. The mechanic used to work at the BMW dealership. He did a great job and was organized and kept everything clean. He also did the job in shorter time than originally expected and was able to save the valve cover even though he thought it might break when he removed it because it was so sealed on there. I was very impressed and will use them again.

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10/10 recommend and will be using this service for any future car repairs. The pricing is fair, the mechanics have been amazing. Informative without trying to upsell you on services that you don't need in the moment and the customer service team is responsive with any questions or concerns that came up.

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Eric arrived on time and was very professional. The installation was more of an effort that he thought it would be due the design of my vehicle. He remained calm and courteous and did not give up. I strongly recommend this company as they provide superior mechanics.

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I was a little skeptical at first. You guys charged my account before the work was started and completed. Sergio arrived and completed one side very quickly. My wife why you didn’t do it yourself, because I don’t know what I am doing. Sergio just completed half the work. Sergio explained to me that my vehicle requires additional repairs, and showed me the condition of my old part. I am completely satisfied with the repair.

Star Star Star Star Star

The technician, Sergio, came during the service window and worked quickly on my car. Unlike other places, he communicated frequently with me to tell me what was wrong with my car. He demonstrated the problem and then showed me pictures and videos. He said his english wasn't that good (not a problem at all!), so he even got his boss to call me to explain everything. I was really satisfied on the professionalism, quickness, and easiness of the process. I will highly consider using this service again in the future!

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Short version: I liked my experience, and would use this service again. But I think this service might be expensive compared to other options due to how it does things, so if that's important to you, maybe look elsewhere. Long version: I had an issue with one of the car battery terminals that bricked my car. (The bit crimped on to the wire sheared off the terminal somehow = battery was completely disconnected from the wire). I didn't want to pay to tow it since it seemed like a simple-ish fix, but also didn't want to do the work myself because Not My Thing. (Believe me). Enter the idea of mobile mechanics. I had a question about what action/category to select when setting up an appointment, so I called the contact/support number from the website. Got connected in a few seconds, spoke with someone, and they had me send a picture via email. I waited a bit, and then I called back. They then verified which thing I should select when setting up the appointment. Fast forward to the next day (doesn't seem like same-day was an option, but next-day was good enough for me), and I got an automated text a bit before the mechanic showed up, and then also when he arrived. When the mechanic came, we talked for a bit, and he did the thing. In chatting with him, I learned a bit more about how the platform works. Seems like mechanics in an area can use the app to pick up work, kind of like Uber drivers can take rides, I guess (?). Or something like that. So it scales. At any rate, he did the work, we took before/after pictures, made sure everything was good (turned on the car), and then that was that. After he submitted the work package thing on the platform's mechanic app and drove off, I got a phone call from the office people within like 2 minutes asking how things went and if I had any feedback/concerns. I was impressed with the automated systems for booking, updating you when the mechanic is about to arrive/has arrived, and submitting evidence of the completion of the work via the platform's mechanic app (e.g., the before/after photos show up on the automated receipt). I like that this is a well-designed platform, not just a one-man show sort of thing. It led to a very convenient user experience. It made my software-developer brain happy. The customer service was also good (like the call to confirm things went well, and them helping me with my initial question). I didn't get routed around phone menus or have to sit on hold. Only downside is the price. It seems to be fixed (rather than depending on what parts the mechanic actually buys/how long things actually take). So there was a parts charge and a labor charge, and those were fixed/static. Pros: you know how much it will cost upfront. That's pretty useful. Cons: for my particular situation, this was probably like $70 more expensive than it needed to be, because of the inflexibility of this setup. So you might end up overcharged for things. Google-fu told me the specific thing I was paying for was probably $10 for parts and 20 minutes of labor or so. I still paid more than $150 for it. (But hey, I didn't have to do it myself, so no chance of me messing it up. Which was sort of the whole point). Even so, I'd probably still use this service again. I just think this is probably not the cheapest option, if that is something important to you.

Star Star Star Star Star

I was very happy with the service. I requested the same technician (Sergio) for the second service I got because he did quality work and I felt comfortable/safe with him working on my car. I’m definitely going to use this service again.

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Eagle car

Eagle

Fiat car

Fiat

Geo car

Geo

Honda car

Honda

Hummer car

Hummer

Infiniti car

Infiniti

Jaguar car

Jaguar

Kia car

Kia

Lincoin car

Lincoin

Mitsubishi car

Mitsubishi

Plymouth car

Plymouth

Pontiac car

Pontiac

Porsche car

Porsche

Ram car

Ram

Smart car

Smart

Toyota car

Toyota

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