Locations we service

Steven Tammen

Verified

Short version: I liked my experience, and would use this service again. But I think this service might be expensive compared to other options due to how it does things, so if that's important to you, maybe look elsewhere. Long version: I had an issue with one of the car battery terminals that bricked my car. (The bit crimped on to the wire sheared off the terminal somehow = battery was completely disconnected from the wire). I didn't want to pay to tow it since it seemed like a simple-ish fix, but also didn't want to do the work myself because Not My Thing. (Believe me). Enter the idea of mobile mechanics. I had a question about what action/category to select when setting up an appointment, so I called the contact/support number from the website. Got connected in a few seconds, spoke with someone, and they had me send a picture via email. I waited a bit, and then I called back. They then verified which thing I should select when setting up the appointment. Fast forward to the next day (doesn't seem like same-day was an option, but next-day was good enough for me), and I got an automated text a bit before the mechanic showed up, and then also when he arrived. When the mechanic came, we talked for a bit, and he did the thing. In chatting with him, I learned a bit more about how the platform works. Seems like mechanics in an area can use the app to pick up work, kind of like Uber drivers can take rides, I guess (?). Or something like that. So it scales. At any rate, he did the work, we took before/after pictures, made sure everything was good (turned on the car), and then that was that. After he submitted the work package thing on the platform's mechanic app and drove off, I got a phone call from the office people within like 2 minutes asking how things went and if I had any feedback/concerns. I was impressed with the automated systems for booking, updating you when the mechanic is about to arrive/has arrived, and submitting evidence of the completion of the work via the platform's mechanic app (e.g., the before/after photos show up on the automated receipt). I like that this is a well-designed platform, not just a one-man show sort of thing. It led to a very convenient user experience. It made my software-developer brain happy. The customer service was also good (like the call to confirm things went well, and them helping me with my initial question). I didn't get routed around phone menus or have to sit on hold. Only downside is the price. It seems to be fixed (rather than depending on what parts the mechanic actually buys/how long things actually take). So there was a parts charge and a labor charge, and those were fixed/static. Pros: you know how much it will cost upfront. That's pretty useful. Cons: for my particular situation, this was probably like $70 more expensive than it needed to be, because of the inflexibility of this setup. So you might end up overcharged for things. Google-fu told me the specific thing I was paying for was probably $10 for parts and 20 minutes of labor or so. I still paid more than $150 for it. (But hey, I didn't have to do it myself, so no chance of me messing it up. Which was sort of the whole point). Even so, I'd probably still use this service again. I just think this is probably not the cheapest option, if that is something important to you.

Venus Rising

Verified

My appointment was between 11-3. The mechanic pfulled up a few minutes before 3. His name was Derrick he was very nice and was able to fix the problem fairly quickly. The price they quoted was exactly what I paid nothing more. But I wasn't sure if they were going to send a mechanic because they needed me to upload a valid photo id to a link they sent me. It never would upload when I clicked on the upload button. A few hours before 3 I finally was able to get a rep on the phone who had me text the copy to her and she was able to upload it to their link. I was very satisfied with their service and if needed will use them again. I highly recommend this company.

Stefan Schwarz

Verified

I was looking for a place where I could get a maintenance done for less money and preferably mobile where they would come to me. This was the place that I chose and through a series of messages with their website assistant, I was able to get scheduled for same day service. The mechanic came, was very knowledgeable and took care of business in a hurry. What would have taken probably 2-2.5 hours at the dealership, was done in an hour by them coming to me. I recommend you giving this company a try.

Brandi McCracken

Verified

Calim (spelljng?) Was great. Very curious and explained the process as he worked on the car. Described different things that could be the issue and started with the minor issues first. The car cranked finally after not being able to. He advised there may be some other issues to tend to once we were ready for him to fix those we can book through instant fix again and he will work on those issues as well. Pleased with the overall services and will use instant car fix again in the future.

Khari J Shamba

Verified

After checking the reviews, I scheduled an appointment to have my front and rear brakes replaced by Instant Car Fix service. The technician arrived around 5:30 pm and went straight to work. Around 8:00pm, he was finished, and I was out test driving the car, totally pleased with the results of the installation. I am so pleased that I am scheduling another service. Thanks