Greg Boyd

Verified

The technician made this a great first time experience, very knowledgeable and experienced, made sure to go through the whole process of repair

Divya Sathish

Verified

Instant Car Fix saved me time and money! The mechanics are professional, quick, and efficient. My car runs perfectly now. Highly recommend

Steven Tammen

Verified

Short version: I liked my experience, and would use this service again. But I think this service might be expensive compared to other options due to how it does things, so if that's important to you, maybe look elsewhere. Long version: I had an issue with one of the car battery terminals that bricked my car. (The bit crimped on to the wire sheared off the terminal somehow = battery was completely disconnected from the wire). I didn't want to pay to tow it since it seemed like a simple-ish fix, but also didn't want to do the work myself because Not My Thing. (Believe me). Enter the idea of mobile mechanics. I had a question about what action/category to select when setting up an appointment, so I called the contact/support number from the website. Got connected in a few seconds, spoke with someone, and they had me send a picture via email. I waited a bit, and then I called back. They then verified which thing I should select when setting up the appointment. Fast forward to the next day (doesn't seem like same-day was an option, but next-day was good enough for me), and I got an automated text a bit before the mechanic showed up, and then also when he arrived. When the mechanic came, we talked for a bit, and he did the thing. In chatting with him, I learned a bit more about how the platform works. Seems like mechanics in an area can use the app to pick up work, kind of like Uber drivers can take rides, I guess (?). Or something like that. So it scales. At any rate, he did the work, we took before/after pictures, made sure everything was good (turned on the car), and then that was that. After he submitted the work package thing on the platform's mechanic app and drove off, I got a phone call from the office people within like 2 minutes asking how things went and if I had any feedback/concerns. I was impressed with the automated systems for booking, updating you when the mechanic is about to arrive/has arrived, and submitting evidence of the completion of the work via the platform's mechanic app (e.g., the before/after photos show up on the automated receipt). I like that this is a well-designed platform, not just a one-man show sort of thing. It led to a very convenient user experience. It made my software-developer brain happy. The customer service was also good (like the call to confirm things went well, and them helping me with my initial question). I didn't get routed around phone menus or have to sit on hold. Only downside is the price. It seems to be fixed (rather than depending on what parts the mechanic actually buys/how long things actually take). So there was a parts charge and a labor charge, and those were fixed/static. Pros: you know how much it will cost upfront. That's pretty useful. Cons: for my particular situation, this was probably like $70 more expensive than it needed to be, because of the inflexibility of this setup. So you might end up overcharged for things. Google-fu told me the specific thing I was paying for was probably $10 for parts and 20 minutes of labor or so. I still paid more than $150 for it. (But hey, I didn't have to do it myself, so no chance of me messing it up. Which was sort of the whole point). Even so, I'd probably still use this service again. I just think this is probably not the cheapest option, if that is something important to you.

Myra Ruell

Verified

The mechanic was thorough, fixing both brakes in two hours. My husband test drove afterward – great service.

Cassandra Drinnon

Verified

Awesome service! After visiting 2 shops who were overcharging and adding unnecessary items to my quote, I called a mechanic for my brakes that were urgently needed. He had me buy the parts because he was "on his way". He was a no show and I had already spent the money. I wished "Mobile Mechanics" were a thing so I didn't have to return them and go to a shop. I googled Moble Mechanics and found Instant Car Fix! Not only do they come to you but they give you the option of supplying the parts! It sounded to good to be true. I went through the process, got a quote, chose a timeframe and entered payment details (a hold is placed to ensure you have the funds before service is provided), booked the service and prayed they could get the work done before I had to get the kids from school. The mechanic arrived within the quoted window frame and already had my tires off by the time I came out to give him the parts/keys. It took about 30 minutes total! Instant Car communicated when the mechanic was on his way, arrived and needed me outside via text message. It was very convenient, affordable and quick. Damien (sp?) the mechanic was very professional and courteous. He even discussed other concerns I will need addressed soon. We recently lost our mechanic we have had for 15 years because he moved down south. The rates Instant Car charged were about the same as my prior mechanics :) This service was a life saver! Highly recommended! They will be my go place for regular maintenance. Thank you!