Locations we service

Steven Tammen

Verified

Short version: I liked my experience, and would use this service again. But I think this service might be expensive compared to other options due to how it does things, so if that's important to you, maybe look elsewhere. Long version: I had an issue with one of the car battery terminals that bricked my car. (The bit crimped on to the wire sheared off the terminal somehow = battery was completely disconnected from the wire). I didn't want to pay to tow it since it seemed like a simple-ish fix, but also didn't want to do the work myself because Not My Thing. (Believe me). Enter the idea of mobile mechanics. I had a question about what action/category to select when setting up an appointment, so I called the contact/support number from the website. Got connected in a few seconds, spoke with someone, and they had me send a picture via email. I waited a bit, and then I called back. They then verified which thing I should select when setting up the appointment. Fast forward to the next day (doesn't seem like same-day was an option, but next-day was good enough for me), and I got an automated text a bit before the mechanic showed up, and then also when he arrived. When the mechanic came, we talked for a bit, and he did the thing. In chatting with him, I learned a bit more about how the platform works. Seems like mechanics in an area can use the app to pick up work, kind of like Uber drivers can take rides, I guess (?). Or something like that. So it scales. At any rate, he did the work, we took before/after pictures, made sure everything was good (turned on the car), and then that was that. After he submitted the work package thing on the platform's mechanic app and drove off, I got a phone call from the office people within like 2 minutes asking how things went and if I had any feedback/concerns. I was impressed with the automated systems for booking, updating you when the mechanic is about to arrive/has arrived, and submitting evidence of the completion of the work via the platform's mechanic app (e.g., the before/after photos show up on the automated receipt). I like that this is a well-designed platform, not just a one-man show sort of thing. It led to a very convenient user experience. It made my software-developer brain happy. The customer service was also good (like the call to confirm things went well, and them helping me with my initial question). I didn't get routed around phone menus or have to sit on hold. Only downside is the price. It seems to be fixed (rather than depending on what parts the mechanic actually buys/how long things actually take). So there was a parts charge and a labor charge, and those were fixed/static. Pros: you know how much it will cost upfront. That's pretty useful. Cons: for my particular situation, this was probably like $70 more expensive than it needed to be, because of the inflexibility of this setup. So you might end up overcharged for things. Google-fu told me the specific thing I was paying for was probably $10 for parts and 20 minutes of labor or so. I still paid more than $150 for it. (But hey, I didn't have to do it myself, so no chance of me messing it up. Which was sort of the whole point). Even so, I'd probably still use this service again. I just think this is probably not the cheapest option, if that is something important to you.

Lucia Butts

Verified

Instant Car Fix provided outstanding service. The mechanic arrived on time, communicated clearly, and worked patiently through the repair. I never felt rushed, and he made sure the issue was fully resolved before finishing. The entire process felt honest and smooth. Being able to get my car fixed at home was a huge benefit. I’m very happy with the service and would confidently use it again..

Ryan Clark

Verified

Couldn’t have had a better experience. They offered amazing prices and they showed up on time. They got right to work, they were extremely friendly. And they even worked with me to get the correct parts for an issue that was unrelated. My mechanic bent over backwards to ensure that I had the best experience and I have Zero complaints.

John Yang

Verified

Replaced brake pads and rotors on my 2013 Chevy Equinox. I am traveling to attend a wedding in Virginia and drove from Chicago. Having car problem in Northern Virginia where I don’t know anyone. RJ was very friendly and helped me fix my car promptly with very reasonable price. Mechanic came to my hotel and changed the brake pads and rotors on my rear wheels. This was very convenient and so easy. Thanks for the help.

shawn Benton

Verified

I’ve used them twice and in every instance they’ve been awesome. The mechanic has been nothing but professional and always had a solution. No games or gimmicks just problem and solution. Price is straightforward. It works!!! Highly recommended!!!