Locations we service

Steven Tammen

Verified

Short version: I liked my experience, and would use this service again. But I think this service might be expensive compared to other options due to how it does things, so if that's important to you, maybe look elsewhere. Long version: I had an issue with one of the car battery terminals that bricked my car. (The bit crimped on to the wire sheared off the terminal somehow = battery was completely disconnected from the wire). I didn't want to pay to tow it since it seemed like a simple-ish fix, but also didn't want to do the work myself because Not My Thing. (Believe me). Enter the idea of mobile mechanics. I had a question about what action/category to select when setting up an appointment, so I called the contact/support number from the website. Got connected in a few seconds, spoke with someone, and they had me send a picture via email. I waited a bit, and then I called back. They then verified which thing I should select when setting up the appointment. Fast forward to the next day (doesn't seem like same-day was an option, but next-day was good enough for me), and I got an automated text a bit before the mechanic showed up, and then also when he arrived. When the mechanic came, we talked for a bit, and he did the thing. In chatting with him, I learned a bit more about how the platform works. Seems like mechanics in an area can use the app to pick up work, kind of like Uber drivers can take rides, I guess (?). Or something like that. So it scales. At any rate, he did the work, we took before/after pictures, made sure everything was good (turned on the car), and then that was that. After he submitted the work package thing on the platform's mechanic app and drove off, I got a phone call from the office people within like 2 minutes asking how things went and if I had any feedback/concerns. I was impressed with the automated systems for booking, updating you when the mechanic is about to arrive/has arrived, and submitting evidence of the completion of the work via the platform's mechanic app (e.g., the before/after photos show up on the automated receipt). I like that this is a well-designed platform, not just a one-man show sort of thing. It led to a very convenient user experience. It made my software-developer brain happy. The customer service was also good (like the call to confirm things went well, and them helping me with my initial question). I didn't get routed around phone menus or have to sit on hold. Only downside is the price. It seems to be fixed (rather than depending on what parts the mechanic actually buys/how long things actually take). So there was a parts charge and a labor charge, and those were fixed/static. Pros: you know how much it will cost upfront. That's pretty useful. Cons: for my particular situation, this was probably like $70 more expensive than it needed to be, because of the inflexibility of this setup. So you might end up overcharged for things. Google-fu told me the specific thing I was paying for was probably $10 for parts and 20 minutes of labor or so. I still paid more than $150 for it. (But hey, I didn't have to do it myself, so no chance of me messing it up. Which was sort of the whole point). Even so, I'd probably still use this service again. I just think this is probably not the cheapest option, if that is something important to you.

Beverly Coleman

Verified

Instant car fix is amazing Serigo the mechanic was very professional and friendly my appointment was on a Sunday he was on time I had front and back brakes done, the prize was great I'm very satisfied with the service and I would definitely use them again thank you GOD bless you 🙋

Stacie Austin

Verified

⭐️⭐️⭐️⭐️⭐️ Highly Recommend! I hired this mechanic for a pre-purchase inspection at a used car dealership, and I’m so glad I did! Because of his precise and detailed work, he found several issues with the car that I would have never known about on my own. He took his time, did not rush, and gave me clear feedback along the way. He also took photos and provided a full list of everything that was wrong with the vehicle, which made everything easy to understand and gave me proof to walk away with confidence. Thanks to his thorough assessment, I dodged buying a lemon. If you’re thinking about buying a used car—don’t do it without him! Professional, honest, and extremely thorough. Highly recommended!

Timothy Molina

Verified

I had a great experience with Instant Car Fix. My car battery died unexpectedly, and they sent a mechanic the same day. He replaced the battery quickly, tested everything, and made sure my car started perfectly. The mechanic was polite, patient, and very professional. It’s such a relief knowing I can count on them when something goes wrong.

Emily Stinson

Verified

I live out of state and called Instant Car Fox to do a pre purchase inspection on a car I was looking at buying. The scheduling online was so easy and they sent a mechanic out within the hour, who texted me updates throughout the inspection and called me after to discuss and answer my questions. Very professional, fast, service!