Locations we service

Steven Tammen

Verified

Short version: I liked my experience, and would use this service again. But I think this service might be expensive compared to other options due to how it does things, so if that's important to you, maybe look elsewhere. Long version: I had an issue with one of the car battery terminals that bricked my car. (The bit crimped on to the wire sheared off the terminal somehow = battery was completely disconnected from the wire). I didn't want to pay to tow it since it seemed like a simple-ish fix, but also didn't want to do the work myself because Not My Thing. (Believe me). Enter the idea of mobile mechanics. I had a question about what action/category to select when setting up an appointment, so I called the contact/support number from the website. Got connected in a few seconds, spoke with someone, and they had me send a picture via email. I waited a bit, and then I called back. They then verified which thing I should select when setting up the appointment. Fast forward to the next day (doesn't seem like same-day was an option, but next-day was good enough for me), and I got an automated text a bit before the mechanic showed up, and then also when he arrived. When the mechanic came, we talked for a bit, and he did the thing. In chatting with him, I learned a bit more about how the platform works. Seems like mechanics in an area can use the app to pick up work, kind of like Uber drivers can take rides, I guess (?). Or something like that. So it scales. At any rate, he did the work, we took before/after pictures, made sure everything was good (turned on the car), and then that was that. After he submitted the work package thing on the platform's mechanic app and drove off, I got a phone call from the office people within like 2 minutes asking how things went and if I had any feedback/concerns. I was impressed with the automated systems for booking, updating you when the mechanic is about to arrive/has arrived, and submitting evidence of the completion of the work via the platform's mechanic app (e.g., the before/after photos show up on the automated receipt). I like that this is a well-designed platform, not just a one-man show sort of thing. It led to a very convenient user experience. It made my software-developer brain happy. The customer service was also good (like the call to confirm things went well, and them helping me with my initial question). I didn't get routed around phone menus or have to sit on hold. Only downside is the price. It seems to be fixed (rather than depending on what parts the mechanic actually buys/how long things actually take). So there was a parts charge and a labor charge, and those were fixed/static. Pros: you know how much it will cost upfront. That's pretty useful. Cons: for my particular situation, this was probably like $70 more expensive than it needed to be, because of the inflexibility of this setup. So you might end up overcharged for things. Google-fu told me the specific thing I was paying for was probably $10 for parts and 20 minutes of labor or so. I still paid more than $150 for it. (But hey, I didn't have to do it myself, so no chance of me messing it up. Which was sort of the whole point). Even so, I'd probably still use this service again. I just think this is probably not the cheapest option, if that is something important to you.

Vicki Sinnett

Verified

I used this service for the first time today and I will definitely use them again. It was fast, easy and reasonably priced. The mechanic explained everything he was doing and gave me some helpful hints for things I could do myself. It was so much nicer than having to make an appointment, drive to a repair shop and then wait until they could get to my car. I’m a very happy customer.

Beatrice Vanhoose

Verified

I had a great experience using a service like this. The technician showed up on time, inspected the problem carefully, and explained everything before starting the repair. He worked efficiently and didn’t cut corners. Once finished, he made sure everything was working properly. It was refreshing to have such a straightforward and stress-free experience.

Tyrone Burnett

Verified

Dear Instant Car Fix Team, I’m writing to express my sincere appreciation for the outstanding service provided by your mechanic, Alex. Recently, I utilized Instant Car Fix for the first time to address issues with my 2003 truck. Alex took charge of repairing both the Upstream and Downstream Oxygen Sensors and replacing the front left door handle. I must say, Alex’s professionalism and expertise exceeded my expectations. Punctuality is something I highly value, and Alex certainly didn’t disappoint. He arrived promptly at the scheduled time, setting a positive tone for the entire service experience. Moreover, Alex’s efficiency was remarkable. Despite the complexity of the job, he demonstrated exceptional skill in completing the repairs in a timely manner. I was impressed by how swiftly and diligently he resolved the issues. Within just three hours, he efficiently addressed all tasks, leaving me thoroughly impressed. Furthermore, Alex’s professionalism and attention to detail were evident throughout the service. He meticulously handled each aspect of the repair process, ensuring everything was done with precision and care. His commitment to delivering high-quality workmanship truly shines through. As a first-time customer of Instant Car Fix, my experience with Alex has left a lasting impression. His exemplary service has not only resolved the issues with my truck but also instilled trust and confidence in your company. Without hesitation, I would highly recommend Alex and Instant Car Fix to anyone in need of automotive repair services. Once again, I extend my heartfelt gratitude to Alex for his exceptional service. Please convey my appreciation to him and the entire team for their dedication to excellence. Thank you for being a trusted partner for quick car repairs. I look forward to continuing to rely on Instant Car Fix for all my automotive needs in the future. With gratitude, T. Burnett

Nicole Frost

Verified

Great service. They come right to your home and fix your car. It saved me money than having to have it towed to the shop. Very professional and keep me updated the whole way. Thank you for the great service. Highly recommend.