Locations we service

Steven Tammen

Verified

Short version: I liked my experience, and would use this service again. But I think this service might be expensive compared to other options due to how it does things, so if that's important to you, maybe look elsewhere. Long version: I had an issue with one of the car battery terminals that bricked my car. (The bit crimped on to the wire sheared off the terminal somehow = battery was completely disconnected from the wire). I didn't want to pay to tow it since it seemed like a simple-ish fix, but also didn't want to do the work myself because Not My Thing. (Believe me). Enter the idea of mobile mechanics. I had a question about what action/category to select when setting up an appointment, so I called the contact/support number from the website. Got connected in a few seconds, spoke with someone, and they had me send a picture via email. I waited a bit, and then I called back. They then verified which thing I should select when setting up the appointment. Fast forward to the next day (doesn't seem like same-day was an option, but next-day was good enough for me), and I got an automated text a bit before the mechanic showed up, and then also when he arrived. When the mechanic came, we talked for a bit, and he did the thing. In chatting with him, I learned a bit more about how the platform works. Seems like mechanics in an area can use the app to pick up work, kind of like Uber drivers can take rides, I guess (?). Or something like that. So it scales. At any rate, he did the work, we took before/after pictures, made sure everything was good (turned on the car), and then that was that. After he submitted the work package thing on the platform's mechanic app and drove off, I got a phone call from the office people within like 2 minutes asking how things went and if I had any feedback/concerns. I was impressed with the automated systems for booking, updating you when the mechanic is about to arrive/has arrived, and submitting evidence of the completion of the work via the platform's mechanic app (e.g., the before/after photos show up on the automated receipt). I like that this is a well-designed platform, not just a one-man show sort of thing. It led to a very convenient user experience. It made my software-developer brain happy. The customer service was also good (like the call to confirm things went well, and them helping me with my initial question). I didn't get routed around phone menus or have to sit on hold. Only downside is the price. It seems to be fixed (rather than depending on what parts the mechanic actually buys/how long things actually take). So there was a parts charge and a labor charge, and those were fixed/static. Pros: you know how much it will cost upfront. That's pretty useful. Cons: for my particular situation, this was probably like $70 more expensive than it needed to be, because of the inflexibility of this setup. So you might end up overcharged for things. Google-fu told me the specific thing I was paying for was probably $10 for parts and 20 minutes of labor or so. I still paid more than $150 for it. (But hey, I didn't have to do it myself, so no chance of me messing it up. Which was sort of the whole point). Even so, I'd probably still use this service again. I just think this is probably not the cheapest option, if that is something important to you.

Matthew Souvannasing (Souvy)

Verified

I’d give it a 4.5. The mechanic Manny gets a 5 star. He did an awesome job, quick, respectful, and easy guy to work with. Knew exactly what I wanted to do with the parts I purchased. The company themselves are a 4.5 only because they sent manny 2.5 hours away from his appointments and the time slots for availability weren’t in the window. So manny got here after 1 hour after the window I chose. When he told me what happened it sounded right because the company themselves said they only know he was on the way and everything is automated. Regardless, I’d use them again.

Karen Theberge

Verified

After hearing a strange noise from my brakes, I contacted a mobile mechanic. He arrived at my home, inspected the brakes, and replaced the worn-out pads efficiently. Now, my car drives smoothly, and I didn't have to spend hours at a shop.

Rebecca Kozub

Verified

Isaac isn’t just a man answering the phone — he’s a truly compassionate, empathetic, human person in a world that too often lacks any real care. When I called about my car, he didn’t just run through the motions or give me a script — he listened. He heard my entire situation: my car trouble, my move across states, my financial worries, and everything that had already gone wrong — and instead of letting me waste money on something that wouldn’t help, he walked me through the truth of what was going on. He explained the issue thoroughly, didn’t rush me, and helped me realize that my vehicle needed dealership-level support to properly resolve the immobilizer problem. And when I asked him questions, he respected that I’ve been managing so many repairs on my own — never condescending, never dismissive. In fact, he validated my fight to survive and maintain my vehicle through circumstances most people wouldn’t even understand. Isaac’s honesty saved me money, protected me from more wasted time, and — most importantly — reminded me that there are good, kind people out there who will still act with integrity even when they have no obligation to do so. In a time when I really needed to feel like someone was in my corner, Isaac showed up. If you’re lucky enough to have him answer when you call — trust him. You’ll be in the best hands possible. Thank you, Isaac — you didn’t just help my car today. You helped me as a human being.

Tpro

Verified

Instant Car Fix really came through for me. I had a pre-purchase inspection done on a BMW out of state, and Orlando was the one who helped me set everything up. He was patient, communicative, and made the whole process smooth. The mechanic showed up on time, did a full inspection, test drive, sent pictures, and gave me the honest breakdown I needed. Super clutch. If you’re buying a used car and want peace of mind, definitely recommend Instant Car Fix — and shoutout to Orlando for the great service.