Rob

Verified

Back in July my var was hit and the person left, so the day I took the car to the body shop the check engine light came on. and I thought who ever hit my car might have dislodged the fuel pump. So the bodyshop gave me a code and it was the Purge value. I used Instant car fix before for an Oil change and air filter, and the mechanic did a great job and I was happy with the service, I can say the same for the job the Mechanic did on Saturday July 31st, who showed up and worked on my car. Excellant work and I drove the car and everything is working great, when I hit the gas the car regained more power and it drives smoothly before I knew the purge value had started to fail. When I had to fill my tank and go start the car it wouldn't start right away, Today I filled my tank and my car started right up with no problems. Excellant service, and always an excellant experince. Thank you instant car fix for providing such a great service.

Arvind Ray

Verified

I’ve dealt with many mechanics over the years, and Instant Car Fix is by far the most honest. Their pricing is fair, and the work is top quality..

Steven Tammen

Verified

Short version: I liked my experience, and would use this service again. But I think this service might be expensive compared to other options due to how it does things, so if that's important to you, maybe look elsewhere. Long version: I had an issue with one of the car battery terminals that bricked my car. (The bit crimped on to the wire sheared off the terminal somehow = battery was completely disconnected from the wire). I didn't want to pay to tow it since it seemed like a simple-ish fix, but also didn't want to do the work myself because Not My Thing. (Believe me). Enter the idea of mobile mechanics. I had a question about what action/category to select when setting up an appointment, so I called the contact/support number from the website. Got connected in a few seconds, spoke with someone, and they had me send a picture via email. I waited a bit, and then I called back. They then verified which thing I should select when setting up the appointment. Fast forward to the next day (doesn't seem like same-day was an option, but next-day was good enough for me), and I got an automated text a bit before the mechanic showed up, and then also when he arrived. When the mechanic came, we talked for a bit, and he did the thing. In chatting with him, I learned a bit more about how the platform works. Seems like mechanics in an area can use the app to pick up work, kind of like Uber drivers can take rides, I guess (?). Or something like that. So it scales. At any rate, he did the work, we took before/after pictures, made sure everything was good (turned on the car), and then that was that. After he submitted the work package thing on the platform's mechanic app and drove off, I got a phone call from the office people within like 2 minutes asking how things went and if I had any feedback/concerns. I was impressed with the automated systems for booking, updating you when the mechanic is about to arrive/has arrived, and submitting evidence of the completion of the work via the platform's mechanic app (e.g., the before/after photos show up on the automated receipt). I like that this is a well-designed platform, not just a one-man show sort of thing. It led to a very convenient user experience. It made my software-developer brain happy. The customer service was also good (like the call to confirm things went well, and them helping me with my initial question). I didn't get routed around phone menus or have to sit on hold. Only downside is the price. It seems to be fixed (rather than depending on what parts the mechanic actually buys/how long things actually take). So there was a parts charge and a labor charge, and those were fixed/static. Pros: you know how much it will cost upfront. That's pretty useful. Cons: for my particular situation, this was probably like $70 more expensive than it needed to be, because of the inflexibility of this setup. So you might end up overcharged for things. Google-fu told me the specific thing I was paying for was probably $10 for parts and 20 minutes of labor or so. I still paid more than $150 for it. (But hey, I didn't have to do it myself, so no chance of me messing it up. Which was sort of the whole point). Even so, I'd probably still use this service again. I just think this is probably not the cheapest option, if that is something important to you.

Bradley Truitt

Verified

Incredible service! They came at the beginning of the time frame given. Stayed for maybe 15 minutes. Found out that we need the fuel pump replaced and let us know that there is a recall out for that part. We’re getting it fixed for free at the dealership! These guys are awesome

Vibhushan Karki

Verified

Amazing Service, Fast and Reliable⭐⭐⭐⭐⭐ I had an emergency with my car, and I couldn’t believe how quickly these guys got me back on the road! I showed up with an issue that could have taken hours to fix, but they diagnosed it in minutes and had everything running smoothly in no time. Super friendly and professional. I will definitely be returning whenever I need help!