Locations we service

Steven Tammen

Verified

Short version: I liked my experience, and would use this service again. But I think this service might be expensive compared to other options due to how it does things, so if that's important to you, maybe look elsewhere. Long version: I had an issue with one of the car battery terminals that bricked my car. (The bit crimped on to the wire sheared off the terminal somehow = battery was completely disconnected from the wire). I didn't want to pay to tow it since it seemed like a simple-ish fix, but also didn't want to do the work myself because Not My Thing. (Believe me). Enter the idea of mobile mechanics. I had a question about what action/category to select when setting up an appointment, so I called the contact/support number from the website. Got connected in a few seconds, spoke with someone, and they had me send a picture via email. I waited a bit, and then I called back. They then verified which thing I should select when setting up the appointment. Fast forward to the next day (doesn't seem like same-day was an option, but next-day was good enough for me), and I got an automated text a bit before the mechanic showed up, and then also when he arrived. When the mechanic came, we talked for a bit, and he did the thing. In chatting with him, I learned a bit more about how the platform works. Seems like mechanics in an area can use the app to pick up work, kind of like Uber drivers can take rides, I guess (?). Or something like that. So it scales. At any rate, he did the work, we took before/after pictures, made sure everything was good (turned on the car), and then that was that. After he submitted the work package thing on the platform's mechanic app and drove off, I got a phone call from the office people within like 2 minutes asking how things went and if I had any feedback/concerns. I was impressed with the automated systems for booking, updating you when the mechanic is about to arrive/has arrived, and submitting evidence of the completion of the work via the platform's mechanic app (e.g., the before/after photos show up on the automated receipt). I like that this is a well-designed platform, not just a one-man show sort of thing. It led to a very convenient user experience. It made my software-developer brain happy. The customer service was also good (like the call to confirm things went well, and them helping me with my initial question). I didn't get routed around phone menus or have to sit on hold. Only downside is the price. It seems to be fixed (rather than depending on what parts the mechanic actually buys/how long things actually take). So there was a parts charge and a labor charge, and those were fixed/static. Pros: you know how much it will cost upfront. That's pretty useful. Cons: for my particular situation, this was probably like $70 more expensive than it needed to be, because of the inflexibility of this setup. So you might end up overcharged for things. Google-fu told me the specific thing I was paying for was probably $10 for parts and 20 minutes of labor or so. I still paid more than $150 for it. (But hey, I didn't have to do it myself, so no chance of me messing it up. Which was sort of the whole point). Even so, I'd probably still use this service again. I just think this is probably not the cheapest option, if that is something important to you.

Sidd

Verified

This service is very convenient and fairly priced, they won't rip you off like a dealership. I had a number of things replaced in the car that I thought was only possible at an auto shop but the mechanic was able to fix the car up on my driveway. The car was shaking, there was a loud noise and all of that is fixed now. Dealing with them is also a good experience as they are very responsive.

Daisy Cannon

Verified

10/10 recommend and will be using this service for any future car repairs. The pricing is fair, the mechanics have been amazing. Informative without trying to upsell you on services that you don't need in the moment and the customer service team is responsive with any questions or concerns that came up.

faith sindeh

Verified

Had a dead battery, and had a 4 hour drive the next morning. They came out to me last minute and was done in less than an hour. Great service, very friendly, would 1000%! Prices are great saved a couple hundreds!

JR K

Verified

I highly recommend this service. T.J., our mechanic was on time, courteous, prepared, and knew exactly what to do. This was actually so much better than going to a repair shop because you can be right there and get your questions answered. The only time I am allowed in the shop is when they bring you back to show you what they pulled, and you have to take their word that it was bad and that all the repairs were necessary. I will use this service again!