Locations we service

Steven Tammen

Verified

Short version: I liked my experience, and would use this service again. But I think this service might be expensive compared to other options due to how it does things, so if that's important to you, maybe look elsewhere. Long version: I had an issue with one of the car battery terminals that bricked my car. (The bit crimped on to the wire sheared off the terminal somehow = battery was completely disconnected from the wire). I didn't want to pay to tow it since it seemed like a simple-ish fix, but also didn't want to do the work myself because Not My Thing. (Believe me). Enter the idea of mobile mechanics. I had a question about what action/category to select when setting up an appointment, so I called the contact/support number from the website. Got connected in a few seconds, spoke with someone, and they had me send a picture via email. I waited a bit, and then I called back. They then verified which thing I should select when setting up the appointment. Fast forward to the next day (doesn't seem like same-day was an option, but next-day was good enough for me), and I got an automated text a bit before the mechanic showed up, and then also when he arrived. When the mechanic came, we talked for a bit, and he did the thing. In chatting with him, I learned a bit more about how the platform works. Seems like mechanics in an area can use the app to pick up work, kind of like Uber drivers can take rides, I guess (?). Or something like that. So it scales. At any rate, he did the work, we took before/after pictures, made sure everything was good (turned on the car), and then that was that. After he submitted the work package thing on the platform's mechanic app and drove off, I got a phone call from the office people within like 2 minutes asking how things went and if I had any feedback/concerns. I was impressed with the automated systems for booking, updating you when the mechanic is about to arrive/has arrived, and submitting evidence of the completion of the work via the platform's mechanic app (e.g., the before/after photos show up on the automated receipt). I like that this is a well-designed platform, not just a one-man show sort of thing. It led to a very convenient user experience. It made my software-developer brain happy. The customer service was also good (like the call to confirm things went well, and them helping me with my initial question). I didn't get routed around phone menus or have to sit on hold. Only downside is the price. It seems to be fixed (rather than depending on what parts the mechanic actually buys/how long things actually take). So there was a parts charge and a labor charge, and those were fixed/static. Pros: you know how much it will cost upfront. That's pretty useful. Cons: for my particular situation, this was probably like $70 more expensive than it needed to be, because of the inflexibility of this setup. So you might end up overcharged for things. Google-fu told me the specific thing I was paying for was probably $10 for parts and 20 minutes of labor or so. I still paid more than $150 for it. (But hey, I didn't have to do it myself, so no chance of me messing it up. Which was sort of the whole point). Even so, I'd probably still use this service again. I just think this is probably not the cheapest option, if that is something important to you.

Ara K

Verified

The mechanic that was sent was amazing! Not only was my daughter and I relieved to see a female mechanic, she showed me and clearly explained everything! If they send you Brooke, you're in great hands! Company themselves are affordable and quick.

Michelle Dagon

Verified

Tim's Mobile Mechanic was outstanding. He is the person I will use always. He is professional and honest. Rare these days dealing with mechanics! I would recommend his shop to anyone who needs fair and honest answers top their car problems.

Farzand

Verified

Great customer service and reasonable prices. I got brake changed and CV axle repaired. Mentioning this so you know there capabilities of working on maintenance and major repairs. I will continue to use their services. Do not hesitate to use their services. Highly recommend it!

Rob

Verified

Back in July my car was hit and the person left, so the day I took the car to the body shop the check engine light came on. and I thought who ever hit my car might have dislodged the fuel pump. So the bodyshop gave me a code and it was the Purge value. I used Instant car fix before for an Oil change and air filter, and the mechanic did a great job and I was happy with the service, I can say the same for the job the Mechanic did on Saturday July 31st, who showed up and worked on my car. Excellant work and I drove the car and everything is working great, when I hit the gas the car regained more power and it drives smoothly before I knew the purge value had started to fail. When I had to fill my tank and go start the car it wouldn't start right away, Today I filled my tank and my car started right up with no problems. Excellant service, and always an excellant experince. Thank you instant car fix for providing such a great service.