Customer Reviews in Honolulu, HI
Bradley Truitt
Verified
Incredible service! They came at the beginning of the time frame given. Stayed for maybe 15 minutes. Found out that we need the fuel pump replaced and let us know that there is a recall out for that part. We’re getting it fixed for free at the dealership! These guys are awesome
Megan gavigan
Verified
I can’t recommend this place enough! The mechanic arrived early and got started right away. Sergio the mechanic was so nice and knew his stuff. He was so fast, efficient, and so knowledgeable. I will definitely be using their services again and will recommend to all my family and friends!
Cassandra Drinnon
Verified
Awesome service! After visiting 2 shops who were overcharging and adding unnecessary items to my quote, I called a mechanic for my brakes that were urgently needed. He had me buy the parts because he was "on his way". He was a no show and I had already spent the money. I wished "Mobile Mechanics" were a thing so I didn't have to return them and go to a shop. I googled Moble Mechanics and found Instant Car Fix! Not only do they come to you but they give you the option of supplying the parts! It sounded to good to be true. I went through the process, got a quote, chose a timeframe and entered payment details (a hold is placed to ensure you have the funds before service is provided), booked the service and prayed they could get the work done before I had to get the kids from school. The mechanic arrived within the quoted window frame and already had my tires off by the time I came out to give him the parts/keys. It took about 30 minutes total! Instant Car communicated when the mechanic was on his way, arrived and needed me outside via text message. It was very convenient, affordable and quick. Damien (sp?) the mechanic was very professional and courteous. He even discussed other concerns I will need addressed soon. We recently lost our mechanic we have had for 15 years because he moved down south. The rates Instant Car charged were about the same as my prior mechanics :) This service was a life saver! Highly recommended! They will be my go place for regular maintenance. Thank you!
WH FAN
Verified
Got my brakes put on by Marquis! He did a great job and showed up early! I would definitely recommend this company! I only paid $380 for front and rear brakes/Rotors to be installed! That is great compared to other companies that quoted almost $500.
GHASSAN MAMOUD
Verified
I was traveling and I needed to leave town the same day, but I realized my VW break pads weren’t good and I couldn’t drive the car, so I called Instant Car Fix and they came that day and fixed. I really appreciate that. Thank you so much Instant Car Fix
Tammy Ms Pinky Beckwith
Verified
THANK YOU SERGIO!!!! I APPRECIATE U AND I THINK YOU DID AN AMAZING JOB AND A VERY NICE AND KIND PERSON!!! U ARE AN ASSET TO THE INSTA FIX TEAM!!! ANY FURTHER SERVICES I NEED WILL HOPEFULLY GO STRAIGHT TO U !!! LOOK FORWARD TO WORKING WITH U AGAIN!!! TRUST ITS WORTH UR TIME AND MONEY AS THIS WAS A GREAT EXPERIENCE!!! WILL RECOMMEND
Steven Tammen
Verified
Short version: I liked my experience, and would use this service again. But I think this service might be expensive compared to other options due to how it does things, so if that's important to you, maybe look elsewhere. Long version: I had an issue with one of the car battery terminals that bricked my car. (The bit crimped on to the wire sheared off the terminal somehow = battery was completely disconnected from the wire). I didn't want to pay to tow it since it seemed like a simple-ish fix, but also didn't want to do the work myself because Not My Thing. (Believe me). Enter the idea of mobile mechanics. I had a question about what action/category to select when setting up an appointment, so I called the contact/support number from the website. Got connected in a few seconds, spoke with someone, and they had me send a picture via email. I waited a bit, and then I called back. They then verified which thing I should select when setting up the appointment. Fast forward to the next day (doesn't seem like same-day was an option, but next-day was good enough for me), and I got an automated text a bit before the mechanic showed up, and then also when he arrived. When the mechanic came, we talked for a bit, and he did the thing. In chatting with him, I learned a bit more about how the platform works. Seems like mechanics in an area can use the app to pick up work, kind of like Uber drivers can take rides, I guess (?). Or something like that. So it scales. At any rate, he did the work, we took before/after pictures, made sure everything was good (turned on the car), and then that was that. After he submitted the work package thing on the platform's mechanic app and drove off, I got a phone call from the office people within like 2 minutes asking how things went and if I had any feedback/concerns. I was impressed with the automated systems for booking, updating you when the mechanic is about to arrive/has arrived, and submitting evidence of the completion of the work via the platform's mechanic app (e.g., the before/after photos show up on the automated receipt). I like that this is a well-designed platform, not just a one-man show sort of thing. It led to a very convenient user experience. It made my software-developer brain happy. The customer service was also good (like the call to confirm things went well, and them helping me with my initial question). I didn't get routed around phone menus or have to sit on hold. Only downside is the price. It seems to be fixed (rather than depending on what parts the mechanic actually buys/how long things actually take). So there was a parts charge and a labor charge, and those were fixed/static. Pros: you know how much it will cost upfront. That's pretty useful. Cons: for my particular situation, this was probably like $70 more expensive than it needed to be, because of the inflexibility of this setup. So you might end up overcharged for things. Google-fu told me the specific thing I was paying for was probably $10 for parts and 20 minutes of labor or so. I still paid more than $150 for it. (But hey, I didn't have to do it myself, so no chance of me messing it up. Which was sort of the whole point). Even so, I'd probably still use this service again. I just think this is probably not the cheapest option, if that is something important to you.
Steve Myint
Verified
The mechanic was friendly and professional. He got the job done in a timely manner. I would recommend this site for anyone who needs a car repair.
Kevin Pena
Verified
Efficient service and good repair work. They fixed my car’s electrical issue, but the communication about the pricing could be clearer..
Rebecca Willis
Verified
Fastest service ever! Fixed my car within minutes. Very satisfied.
