Locations we service

hassan swaraldahab

Verified

Amazing service! Talk about being professional, punctual, and convenient all in one. They helped install aftermarket springs on my Dodge Challenger without having any issues. I personally thank them for making it out on time and allowing me to get this done without compromising the rest of my day. I would like to thank the technicians as well as the owner for being very nice and understanding. Also, their prices are incredible compared to doing the work at shop or a dealership. I would 110% recommend them to anyone looking for work to be done on your car.

Steven Tammen

Verified

Short version: I liked my experience, and would use this service again. But I think this service might be expensive compared to other options due to how it does things, so if that's important to you, maybe look elsewhere. Long version: I had an issue with one of the car battery terminals that bricked my car. (The bit crimped on to the wire sheared off the terminal somehow = battery was completely disconnected from the wire). I didn't want to pay to tow it since it seemed like a simple-ish fix, but also didn't want to do the work myself because Not My Thing. (Believe me). Enter the idea of mobile mechanics. I had a question about what action/category to select when setting up an appointment, so I called the contact/support number from the website. Got connected in a few seconds, spoke with someone, and they had me send a picture via email. I waited a bit, and then I called back. They then verified which thing I should select when setting up the appointment. Fast forward to the next day (doesn't seem like same-day was an option, but next-day was good enough for me), and I got an automated text a bit before the mechanic showed up, and then also when he arrived. When the mechanic came, we talked for a bit, and he did the thing. In chatting with him, I learned a bit more about how the platform works. Seems like mechanics in an area can use the app to pick up work, kind of like Uber drivers can take rides, I guess (?). Or something like that. So it scales. At any rate, he did the work, we took before/after pictures, made sure everything was good (turned on the car), and then that was that. After he submitted the work package thing on the platform's mechanic app and drove off, I got a phone call from the office people within like 2 minutes asking how things went and if I had any feedback/concerns. I was impressed with the automated systems for booking, updating you when the mechanic is about to arrive/has arrived, and submitting evidence of the completion of the work via the platform's mechanic app (e.g., the before/after photos show up on the automated receipt). I like that this is a well-designed platform, not just a one-man show sort of thing. It led to a very convenient user experience. It made my software-developer brain happy. The customer service was also good (like the call to confirm things went well, and them helping me with my initial question). I didn't get routed around phone menus or have to sit on hold. Only downside is the price. It seems to be fixed (rather than depending on what parts the mechanic actually buys/how long things actually take). So there was a parts charge and a labor charge, and those were fixed/static. Pros: you know how much it will cost upfront. That's pretty useful. Cons: for my particular situation, this was probably like $70 more expensive than it needed to be, because of the inflexibility of this setup. So you might end up overcharged for things. Google-fu told me the specific thing I was paying for was probably $10 for parts and 20 minutes of labor or so. I still paid more than $150 for it. (But hey, I didn't have to do it myself, so no chance of me messing it up. Which was sort of the whole point). Even so, I'd probably still use this service again. I just think this is probably not the cheapest option, if that is something important to you.

A Google User

Verified

Instant Car Fix made my day so much easier. The mechanic was friendly and professional, and he explained the problem clearly before starting the repair. The work was done right in my driveway, and I didn’t have to miss any work or arrange a ride. Everything was done with care, and the final results were excellent. I’ll happily use them again whenever I need car help.

Sammy Carroll

Verified

It was easy to schedule online, picking a time that fit my schedule best. Pricing was straight forward, no hidden costs in my situation. Communication from tech started the morning of my appointment just to confirm the task. Tech arrived right on time. Dustin was my tech and he was very respectful and communicated everything in a way I could understand. Certainly will use in the future.

Kristi Shaw

Verified

Arrived slightly outside the service window but did an excellent job with the service and got my car up and running again. The Mechanic also gave recommendation on how to fix unrelated issue that he noticed that I could fix myself easily.