Locations we service

Steven Tammen

Verified

Short version: I liked my experience, and would use this service again. But I think this service might be expensive compared to other options due to how it does things, so if that's important to you, maybe look elsewhere. Long version: I had an issue with one of the car battery terminals that bricked my car. (The bit crimped on to the wire sheared off the terminal somehow = battery was completely disconnected from the wire). I didn't want to pay to tow it since it seemed like a simple-ish fix, but also didn't want to do the work myself because Not My Thing. (Believe me). Enter the idea of mobile mechanics. I had a question about what action/category to select when setting up an appointment, so I called the contact/support number from the website. Got connected in a few seconds, spoke with someone, and they had me send a picture via email. I waited a bit, and then I called back. They then verified which thing I should select when setting up the appointment. Fast forward to the next day (doesn't seem like same-day was an option, but next-day was good enough for me), and I got an automated text a bit before the mechanic showed up, and then also when he arrived. When the mechanic came, we talked for a bit, and he did the thing. In chatting with him, I learned a bit more about how the platform works. Seems like mechanics in an area can use the app to pick up work, kind of like Uber drivers can take rides, I guess (?). Or something like that. So it scales. At any rate, he did the work, we took before/after pictures, made sure everything was good (turned on the car), and then that was that. After he submitted the work package thing on the platform's mechanic app and drove off, I got a phone call from the office people within like 2 minutes asking how things went and if I had any feedback/concerns. I was impressed with the automated systems for booking, updating you when the mechanic is about to arrive/has arrived, and submitting evidence of the completion of the work via the platform's mechanic app (e.g., the before/after photos show up on the automated receipt). I like that this is a well-designed platform, not just a one-man show sort of thing. It led to a very convenient user experience. It made my software-developer brain happy. The customer service was also good (like the call to confirm things went well, and them helping me with my initial question). I didn't get routed around phone menus or have to sit on hold. Only downside is the price. It seems to be fixed (rather than depending on what parts the mechanic actually buys/how long things actually take). So there was a parts charge and a labor charge, and those were fixed/static. Pros: you know how much it will cost upfront. That's pretty useful. Cons: for my particular situation, this was probably like $70 more expensive than it needed to be, because of the inflexibility of this setup. So you might end up overcharged for things. Google-fu told me the specific thing I was paying for was probably $10 for parts and 20 minutes of labor or so. I still paid more than $150 for it. (But hey, I didn't have to do it myself, so no chance of me messing it up. Which was sort of the whole point). Even so, I'd probably still use this service again. I just think this is probably not the cheapest option, if that is something important to you.

Kasandra Boser

Verified

I had such a smooth experience with Instant Car Fix. The mechanic arrived exactly at the time they promised and was very professional from the moment he stepped onto my driveway. He diagnosed the issue quickly and explained everything in a way that was easy to understand. I appreciated how transparent he was with the entire process. The repair was done efficiently, and my car feels like it’s running better than before. I’m genuinely impressed with the convenience and quality of this service.

Khari J Shamba

Verified

After checking the reviews, I scheduled an appointment to have my front and rear brakes replaced by Instant Car Fix service. The technician arrived around 5:30 pm and went straight to work. Around 8:00pm, he was finished, and I was out test driving the car, totally pleased with the results of the installation. I am so pleased that I am scheduling another service. Thanks

earleen shields

Verified

Sergio has been the best mechanic I've had in a long time! On time, friendly, polite , very professional and knowledgeable. Sergio changed my brakes and rotors on my Acura RDX. He explained everything he was doing, showed me tthe parts that were bad. I liked Sergio's honesty as another mechanic, fews days before told me I needed more work on my car then I obviously did need. I would highly recommend Sergio! Good and honest mechanics are hard to come by. I definitely would recommend Sergio. I will be calling again! Thank You, Sergio!

Deborah Kerrigan

Verified

I had a really positive experience with this mobile repair service. The technician was friendly, knowledgeable, and professional. He took his time diagnosing the issue and answered all my questions. The repair was done right in my driveway, which saved me a lot of time. Everything was tested carefully before he left. I appreciated how simple and stress free the whole process was.